Call Center Services

Our Call Center service partners will allow you to add customer service intervention as required. With MassPackaging^®LLC / MPL Fulfillment Solutions there is no need to work with different individual companies, we will coordinate all your services together.

Services included are:

• Customized Telephone Answering
• Professionally Trained Staff
• Inbound Telemarketing / Order-Taking Services
• 800 Number Rental
• Seminar RSVP Reservations 
• Credit Card Processing
• Outbound Telemarketing
• Voice Mail Services
• Fax Mail Boxes

Family Owned & Operated Since 1947

With all of these services contained within one package, we're able to monitor your project from beginning to end, ensuring quality, efficiency, and the most competitive prices. From "while you were out" messaging services to 800 order taking, our call center maintains a trained staff and supports the hardware and software to keep your business on the move. We can custom package any number of services to help make you and your business more productive, twenty-four hours a day, seven days a week. our call center can support your outreach efforts with fully customized inbound communication services. Short or long term, our call center can have you up and running when you're ready any day, anytime satisfaction guaranteed. Think of us as an extension of your business.

Ensuring Customer Trust Through Secure Systems

Financial transactions are highly sensitive both online as well as offline. Mass Packaging^®, LLC/ MPL Fulfillment Solutions maintains and certifies a secure environment for every financial transaction that takes place. Credit authorizations and approvals occur real-time and are received prior to any product shipment.  We offer credit card validation by Authorize.Net and check validation by TeleCheck. For online security, we have partnered with VeriSign, a market leader in Web security.

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